FREQUENTLY ASKED QUESTIONS (FAQs)

MULTIFAMILY PROPERTY MANAGEMENT

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About TMG

Why should I hire TMG to be my property management company?

You should hire us only if you think we are the best match for you and your property. We have a “boots on the ground” philosophy, and our extensive experience, coupled with a commitment to providing immediate and long-term value to our clients, is what makes us different. We accomplish your goals for the property by thorough planning, marketing aggressively, communicating openly, and always managing your property as if it is our own.

What geographical areas does TMG do business in?

We are licensed to do business in Oregon and Washington. Currently, we primarily manage properties in Southwest Washington and the Portland, Oregon metropolitan area. We also manage properties in Kennewick, Washington and Salem/Albany, Oregon. If you have a property outside of these areas, please contact us.

What types of properties does TMG manage?

We manage 3 types of properties:
  • Single family homes (houses, condominiums, townhomes, and plexes);
  • Multifamily communities (apartments); and
  • Homeowner Associations (HOA), which are managed through our company, Association Management Services NW | AMS.

What accreditations does TMG hold?

Accredited Management Organization (AMO)
TMG has been awarded the Accredited Management Organization (AMO) designation by the Institute of Real Estate Management. We are one of only 537 companies worldwide to receive this accreditation which holds each company to a set of high standards for business operations. TMG offers experience and expertise far above many other property management companies.

Certified Property Manager (CPM)
When you hire our firm to manage your property, you are hiring a dedicated real estate management team directed by TMG President and founder, Carmen Villarma. Carmen holds the Certified Property Manager certification required by any company that has been awarded the AMO accreditation. Only individuals who have completed extensive course study and have met strict experience requirements hold the CPM designation. Requirements include fiscal and operations management as well as a strict code of professional ethics.

Association Management Services NW | AMS, our community association management company, holds the following accreditations:

Accredited Association Management Company (AAMC)
We are the only AAMC in Southwest Washington, and one of only three in the Portland metro area. We are the ONLY management company that has both the AMO and AAMC designations in Oregon and Washington. The AAMC accreditation is the only recognition awarded to companies that specialize in community association management. It demonstrates our company’s commitment to providing the unique and diverse services community associations need. It ensures that our staff has the skills, experience, and integrity to help communities succeed. 

Professional Community Association Manager (PCAM)
Carmen Villarma holds the PCAM designation. This is the highest professional recognition available nationwide to managers who specialize in community association management. To achieve this accreditation, you must be an experienced manager who demonstrates advanced skills and knowledge to be recognized as one of the best and most experienced managers in the nation.

(CMCA)
Our community managers hold the CMCA designation administered by the Community Association Managers International Certification Board (CAMICB). The CMCA program ensures that our HOA managers have the knowledge, experience, and integrity to provide the best possible service to your association. When your manager holds the CMCA certification, they have made an investment in management as a career and profession.

Is TMG licensed?

Yes. Carmen Villarma is TMG’s designated broker in both Washington and Oregon. In addition, all of our Property Managers hold the required Washington State Real Estate Broker’s License in Washington as well as the required Oregon Property Managers License.

How long has The Management Group been in business?

The Management Group (TMG) has been in business since 1985. TMG has been professionally managing properties in the state of Washington since its founding in 1985. In 2000, we expanded our service area to include Oregon as well. We currently manage over 3,500 rental units and nearly 200 Community Associations in SW Washington and the Portland Metro Area. TMG employs 130+ full-time employees, including our Relocation Consultants, Property Managers, Site Managers, Community Managers, Maintenance Personnel, Accounting and Administrative staff.

Marketing
Reporting
Onsite Management
Maintenance

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