RESIDENT PORTAL

ONLINE

Log In to the Resident Portal

Need a Login?

The resident portal is an easy, fast, and secure way to pay rent and other charges online, view your payment history, and submit maintenance requests. Access it from your mobile device, too!

1

Click the link for your state:

2

Enter your name, phone number, and email address. You'll receive an activation link via email. Click on the link to activate your account and set a password.

3

You can now log into the Portal. Remember to bookmark the page in your browser. 

Online Portal Overview

Convenient online access makes your life easier!

  • Pay rent and other charges securely online
  • Set up one-time payments or auto payments
  • View your payment history
  • Submit maintenance requests
  • View or download your lease and other documents
  • View move-in and move-out condition reports
  • View insurance coverage

Please view the video below for a detailed overview of the features of the online portal.

FAQ

I made a payment online by mistake. How do I stop the payment?

You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf. The same is true for an auto payment that has processed for the month.

Can I edit or delete my scheduled auto payment?

Auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. Click Edit in this section to change the payment name, amount or account information. To change the date the payment is processed each month, click Delete, then return to the Home or Payments tabs to create a new auto payment. Click Delete to remove the auto payment completely.

Can I delete my saved bank account or credit card?

Yes. Click the Account Profile tab, then in the Saved Payment Methods section click the Delete button. If the Delete button is grey (not red), this payment method is currently used for an auto payment and you must first delete the auto payment.

Is there a fee to make payments online?

eCheck payments are free to you, but there is a non-refundable online portal convenience fee for a Credit or Debit card payment. This is in place to comply with current card network regulations. You are notified of the fee amount when you select the Credit or Debit card payment option, and are given the option to switch to eCheck. The online portal convenience fee is a fixed, flat amount based approximately on your monthly rent amount.

How is my payment information protected?

We take privacy and security seriously and invest in state of the art systems to protect payment information.

  • A dedicated team monitors the security of our platform and infrastructure 24/7/365.
  • All sensitive data is encrypted both in transit and at rest.
  • Bank-grade security.
  • Our security is regularly audited by third-party reviews.
  • Security is baked into our software development lifecycle.

Can my property manager see any of my payment information?

No. Your property manager cannot see any of the payment information you have saved or have previously entered.

What type of credit or debit card can I use?

Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.

What will an online payment look like on my bank statement?

eCheck payments appear as "The Management Group". Credit or debit card payments plus the online portal convenience fee appear as “AF* The Management Group.”

How do I view my past payments?

In the Payments tab, click the View Account Ledger button to see your entire payment history.

Can I change the language of my Online Portal?

You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.

Questions? We're here to help.

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