RESIDENT PORTAL

You must call your bank and issue a stop payment. Neither AppFolio or your property manager has authority to gain access to your Online Portal or bank account to stop the payment on your behalf. The same is true for an auto payment that has processed for the month.

Auto payment details are displayed on the Home or Payments tabs in the Scheduled Payments section. Click Edit in this section to change the payment name, amount or account information. To change the date the payment is processed each month, click Delete, then return to the Home or Payments tabs to create a new auto payment. Click Delete to remove the auto payment completely.

Yes. Click the Account Profile tab, then in the Saved Payment Methods section click the Delete button. If the Delete button is grey (not red), this payment method is currently used for an auto payment and you must first delete the auto payment.

eCheck payments are free to you, but there is a non-refundable online portal convenience fee for a Credit or Debit card payment. This is in place to comply with current card network regulations. You are notified of the fee amount when you select the Credit or Debit card payment option, and are given the option to switch to eCheck. The online portal convenience fee is a fixed, flat amount based approximately on your monthly rent amount.

We take privacy and security seriously and invest in state of the art systems to protect payment information.

• A dedicated team monitors the security of our platform and infrastructure 24/7/365.
• All sensitive data is encrypted both in transit and at rest.
• Bank-grade security.
• Our security is regularly audited by third-party reviews.
• Security is baked into our software development lifecycle.

No. Your property manager cannot see any of the payment information you have saved or have previously entered.

Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club or Discover branded card from any country. American Express, gift cards, or prepaid cards are not accepted.

eCheck payments appear as "The Management Group". Credit or debit card payments plus the online portal convenience fee appear as “AF* The Management Group.”

In the Payments tab, click the View Account Ledger button to see your entire payment history.

You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.