SINGLE FAMILY PROPERTY MANAGEMENT

WE MANAGE

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Rely on our experience.

We know that well-maintained and well-managed investments produce the highest return for our clients. Since 1985, The Management Group (TMG) has been dedicated to serving our clients by helping them achieve their goals through effective property management. We deliver on that knowledge every day.

We make managing an investment property easy and affordable.

Owning an investment property can be daunting. Let us take care of all the details and make your life easier. You'll be surprised how cost-effective our services are. They literally pay for themselves by:

  • Getting the maximum market rent.
  • Having all the paperwork done for you (which makes your life easier at tax time).
  • Leveraging our relationships with maintenance and repair vendors, saving you money.
  • Filling vacancies fast with our in-house Relocation Team.
  • Having a team of professionals on your side who is knowledgeable and well-versed on the most current landlord-tenant laws.
  • Freeing up your time (you can't put a price on that!)

What Makes TMG Different?

  • We've been in business since 1985.
  • We have expert knowledge of the rental markets in the communities we serve.
  • We have specialized experience in the leasing and management of single family homes, condominiums, and plexes.
  • We provide investment expertise for the experienced real estate investor.
  • We manage a broad range of properties - small and affordable to large and luxurious.
  • We have a proven track record of acquiring maximum rental value for your property.
  • We employ a seasoned team of property management professionals who provide unrivaled personal attention to our clients.
property management

OVERVIEW OF SERVICES

FILL VACANCIES

Exclusive Relocation Department

We are the ONLY property management company in the area to have a dedicated Relocation Department, open Monday through Saturday to match tenants to properties. We maintain a waiting list from the inquiries we receive.

Tenant Screening

We want quality tenants in your home, and pride ourselves in the level of tenants we are able to attract. We fully screen potential tenants, including:

  • References
  • Credit history
  • Rental history
  • Criminal history

Marketing

Our proven marketing program finds renters fast - whether they prefer to search for properties online, have in-person guidance, or drive by a property we rent.

  • We take photos/videos of your property.
  • Our website is always up-to-date with available properties and information about how to rent with us.
  • We list your vacancies with all the popular rental websites (Craigslist, etc.)
  • We place eye-catching For Rent signs at your property.
  • We network with over 1,000 Realtors in the market area and make regular contact with our Chamber of Commerce and relocation companies to ensure a steady stream of qualified tenants.

Lease Renewals

Lease renewals are an important factor in maintaining the cash flow to your property. As the lease expiration draws near, your property manager reviews market rents and tenant's care of the property prior to securing a new lease.

Showings

To offer your home the highest exposure, we utilize two industry standard procedures:

  • A manual key check-out system
  • An automated lockbox system called Rently

Pet Screening

For owners who allow pets, we use a service called PetScreening.com. Tenants must register their pets with the service and provide information about the pet. View our Pet Policy.

OUR TEAM

Tenant Communication

We serve as the primary contact for your tenant. We will handle all questions and issues regarding rent, leases, maintenance, and everything in-between.

Owner Communication

At TMG, we have a Customer Service Pledge: to return all phone calls and emails within one business day. We know how important communication is, and we strive to do our best to keep you up-to-date on everything happening with your property.

Experienced Professionals

Our property managers are the best in the business. They are seasoned professionals who have their pulse on the local rental market, and are experts in all aspects of property and tenant care.

Extensive and Ongoing Employee Training

Regular training programs on landlord-tenant law, communication, diversity, and government regulations promote a well-educated, positive, team culture.

FINANCES

In-House Accounting Team

Full-service, in-house accounting team handles all financial transactions.

Automated systems enable us to make all payments relevant to your property (homeowner association fees, etc.)

Rent Collection

The collection and management of rental proceeds is one of our strong points, and is primary in managing your property. Prompt rental collections ensure you have access to your rental proceeds as quickly as possible.

Deposit Management

We hold your tenant's deposit in a bank account, and take care of holdbacks and refunds when the tenant moves out.

Tenant Portal

Tenants are able to sign up for access to our online portal, which allows them to:

  • Pay rent or other payments
  • Set up auto payments
  • Request maintenance
  • View their documents and payment history

Owner Portal

The owner portal gives you online access to:

  • Make owner contributions
  • Download owner packet with all financials
  • more...

1099

At the end of the year, we will provide you with a 1099 for total income received over $600.

MAINTENANCE & REPAIR

Routine Maintenance & Repairs

Competent and timely maintenance is critical when it comes to protecting your investment. Our goal is to deliver reliable, cost-effective services. TMG Maintenance Services NW is our in-house maintenance and repair team. We also have a long list of vetted vendors that we utilize. We do business with our vendors in bulk, and we pass on those savings to you.

  • We receive maintenance requests from tenants, and process them based on the terms of your contract.
  • When maintenance is required, we schedule the work and coordinate with the tenants.

24/7 Emergency Repairs

Emergency after-hours service is available to your tenants 24/7 by calling a toll-free number.

Turnovers

When a tenant moves out, we will perform an Electrical, Plumbing, Systems & Appliance (EPSA) Check (see infographic below). The EPSA Check is ordered to ensure minimum requirements are met for tenant occupancy. This may be partnered with additional turnover repairs. Taking care of these repairs increases your chances of having long-term, happy tenants.

When we take over management of a property, we will typically coordinate either an EPSA check or a HAMR (Home Assessment for Maintenance and Repairs).

Annual Maintenance Surveys

We conduct annual maintenance surveys and make recommendations for improvements to increase property value and rental income.

Capital Improvement Projects

Our capital projects manager is available to identify and quantify deferred maintenance items, and for the coordination of capital improvement projects.

LEGAL

Notices

Occasionally, we may have to issue notices to tenants - if rent is late, if we need to enter the property, or the tenants needs to correct an issue. 

Evictions

We coordinate evictions with our vetted attorneys and make the process as painless as possible.

Landlord/Tenant Laws

We stay up to date on landlord/tenant laws. This protects you, us, and your tenants. We adhere to the laws and guidelines of federal, state, and local legislation, including:

  • Fair Housing (HUD)
  • Equal Opportunity Employer
  • Serviceman's Civil Relief Act (SCRA)
  • Uniform Residential Landlord Tenant Act (URLTA)
  • Fair Credit Reporting Act (FCRA)
  • Environmental Protection Agency (EPA) laws 
  • Local regulations

EPSA CHECK

An EPSA Check is a TMG-exclusive feature. EPSA stands for:

Electrical
Plumbing
Systems
Appliances

The EPSA Check is performed at the move-out inspection. It's our comprehensive system for determining the amount of turnover repairs needed at your property. View the infographic for more details.

TESTIMONIALS

We strive for customer service that goes above and beyond the norm. We appreciate the feedback we receive from owners of properties we manage. Here's what a few of our clients have to say about their experience with TMG.

We recommend TMG over other local property management companies because TMG provides excellent oversight and management of our rental properties. Their fees are reasonable and consistent with the area. And because they command a large share of leasing inventory for residential property, they draw a larger volume of applicants, an asset that keeps our properties leased at fair market rates. Additionally, their property managers are seasoned, professional, hardworking and savvy to the delicate balance which exists when wearing two hats while representing both Lessor and Lessee.

Over the last 10+ years we have shopped property management companies and find we consistently retain TMG to represent our investments. The reason we shop from time to time is because we understand that competition drives the best value for any service. The reason we stay with TMG is because they consistently deliver.

~Deborah N.

TMG has managed our property for 4 years and has overseen care and maintenance of our home to our expectations (or above). They have kept vacancies at a minimum and gotten top dollar for the property. Their expertise and professionalism has been an asset, knowing when we do eventually sell, the property will command the highest possible sales price.

We would highly recommend TMG to anyone considering renting out their home.

~Maria L.

The TMG team has managed our property now for 18 months, managing and caring for our home as if it were their own personal property. They have provided the highest in professionalism and expertise, exceeding our every expectation in a property management firm. Although we reside in a different state, the TMG team gives the appearance that they are right down the street from us.

We would highly recommend TMG to anyone considering renting their home!

~Steven & Geri T.

TMG has managed our rental properties for over a decade. Through market ups and downs, TMG has always kept my units occupied with qualified tenants. Thanks for the great work.

~Shawn M.

The team at TMG is highly responsive, looking out for owners and preserving value in owner properties while also balancing the needs of tenants and supporting strong rental demand for owners. I would recommend Jorge Ferro and the TMG team to any owner looking for a well run and responsive property manager.

~Dudley S.

TMG has managed my Duplex for almost three years and have done an excellent job keeping it rented, making sure the tenants are maintaining it and complying with the lease and keeping maintenance costs to a minimum. They communicate as I need them to and have feedback and recommendations when I have questions. They have a high level of integrity and I would recommend TMG to anyone who has property they are trying to manage themselves or are thinking of investing in rental property TMG is the way to go!

~David E.

TMG is a company that services us well and we would recommend them to any prospective clients. Jorge Ferro, with whom we have the most frequent contact, helps us in a very efficient and timely manner.

~Vic H.

I started with The Management group back in 2009 and things went so well with the first home we have added several more properties.

The Management Group has been on top of things all along and has found some great renters for us, we are grateful to them for their hard work and dedication.

Their communication is great, keeping us apprised of how our residents are maintaining the property and we receive our rent payments promptly. Maintenance repairs are carefully ordered when needed and we can count on our property manager to review invoicing and getting more information if needed. I would recommend them to anyone.

~Jason H.

I have been working with The Management Group for coming up on 10 years and have been extremely satisfied with their care to my home and the attention to my expenses.

I have worked with more than one property manager over the years and one is every bit as conscientious as the next, which demonstrates the company training and respect for their clients is top notch. Honesty and integrity is the cornerstone of their business, they are so knowledgeable about laws concerning tenants and landlords and I would recommend if someone is considering hiring a company like this to call TMG first.

~Cathy M.

TMG has managed our townhouse since we bought it fifteen years ago. During vacancies, TMG has always promptly found renters and adjusted the rent to keep up with the market. When long-time renters moved out this year and left a huge mess, they kept us apprised and had the place cleaned and painted within a couple of weeks. I have generally taken TMG's good management for granted (because there are never problems). But the extra work they showed this year deserves special mention. I would not hesitate to recommend TMG.

~Larry M.

I have been a client of TMG since 1993. They manage several properties for me. Over that period their property management has been consistently professional and efficient. Tenant turnovers have been kept to a minimum, and vacancies quickly filled with minimal turnover costs. Their property maintenance department has kept my properties well maintained and presentable. The TMG accounting staff has always been accurate and responsive to requests. Their monthly and year-end reporting has always been timely.

~Gary F.

My wife and I had our rental properties with another company in Vancouver and after not seeing any income for a while decided to talk with TMG about what they could do for us.

After making the switch, we started actually seeing money in our account after a very short period of time and are so happy we made the change. We realized that we were being taken advantage of and had trusted people that did not have our best interest in mind. We are glad to be with a company who know what they are doing and that keep us informed on things. We only wish we would have made the change sooner, it was a very easy transition and we are optimistic about what the future brings.

~Dan and Dianne J.

I’m happy to share the great experience my wife and I have had working with TMG. This is our second time working with TMG and both experiences have, and continue to be, outstanding. Timely, professional, and proactive. We have nothing but good things to say and recommend them highly.

~Steven & Connie L.

I have been with The Management Group as a client for 20 years. I have always been treated well and professionally. You have done a great job in the managing of my properties. Thanks so much you guys! Keep up the good work!

~John I.

TMG Client Guide

We have prepared a Guide to give you an overview of our services and answer your questions about TMG's property management services. The Guide covers topics such as company policies, owner responsibilities, the process of renting your property, working with tenants, maintenance and more. We look forward to partnering with you in a successful business relationship. Please let us know if you have any questions.

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CONTACT OUR NEW BUSINESS TEAM

Do you have questions? We're here to help. Learn how partnering with TMG can increase the return on your investment. Call us directly, or submit a request using the form below. 

property management

Leslie Johnson

New Business Specialist
Washington
Single Family
(360) 397-0306
property management

Michelle Villarma

New Business Specialist
Oregon and Washington
Single Family & SCRP
(503) 858-1224
(360) 397-0325

REQUEST A PROPOSAL

We're in your neighborhood.

We service the following areas in Oregon and Washington:

  • Portland, Oregon metro areas - Portland, Beaverton, Hillsboro, Tualatin, Tigard, Lake Oswego, Wilsonville, Oregon City, Milwaukie, Happy Valley, Troutdale, Gresham, and more.
  • Vancouver, Washington metro area - Vancouver, Camas, Washougal, Battle Ground, Hazel Dell, Salmon Creek, Ridgefield, Woodland and more.
  • Salem, Oregon metro area.
  • Kennewick, Washington metro area.
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