Customer service is the most important factor in keeping the property occupied. The onsite management team is the face of the property; being available to the tenant for questions, receiving packages, ensuring maintenance requests are performed timely, maintaining the grounds, hallways, clubhouse, and parking areas, helping them navigate the area if they have recently relocated, and so much more.
When a current tenant gives notice, the apartment is put on the market after determining the market rent and potential lease terms. Typically 3-5 days are allowed for turnover services. The onsite manager or leasing agent would begin contacting prior inquires letting them know an apartment will be available, various on online listing services (including a Craigslist posting) will be generated, and TMG’s corporate Relocation Team will be notified.