What is SCRP?
Not all properties fit neatly into single family or multifamily categories. What if you have a small community of 10 duplexes? Or two buildings with 4 apartments each?
We realized properties of this type are unique and deserved a unique solution. With that in mind, we developed a property management package tailored to the needs of these communities. We call it the Small Community Rental Program, or SCRP for short. It's a hybrid management plan, incorporating aspects of both single family and multifamily management.
Who is SCRP for?
♦ Small multifamily attached properties
♦ Typically under 35 units
♦ Onsite staff is not required
♦ One location, or multiple locations in close proximity
TOP 4 SCRP BENEFITS
MAINTENANCE AND REPAIRS
Quick turnover = increased income
Affordable and efficient maintenance
Specialty contractors available
Supervision of property renovations
24/7 Emergency response
Tenant retention is a top priority
Quick response to maintenance and safety concerns
Open lines of communication
PROTECTING YOUR INVESTMENT
Efficient rent collections
Comprehensive, proven tenant screening criteria
Property inspections prior to lease renewal
Knowledgeable and experienced property managers
Recover utility costs with Ratio Utility Billing System
Exclusive in-house 5-member team
Available 6 days per week
Responds to every inquiry
OVERVIEW OF SERVICES
We are the ONLY property management company in the area to have a dedicated Relocation Department, open 6 days per week to match tenants to properties. We maintain a waiting list from the inquiries we receive.
We want quality tenants in your home, and pride ourselves in the level of tenants we are able to attract. We fully screen potential tenants, including:
- Credit history
- Rental history
- Criminal history
Our proven marketing program finds renters fast - whether they prefer to search for properties online, have in-person guidance, or drive by a property we rent.
- We take photos/videos of your property.
- Our website is always up-to-date with available properties and information about how to rent with us.
- We list your vacancies with all the popular rental websites (Craigslist, etc.)
- We place eye-catching For Rent signs at your property.
- We network with over 1,000 Realtors in the market area and make regular contact with our Chamber of Commerce and relocation companies to ensure a steady stream of qualified tenants.
Lease renewals are an important factor in maintaining the cash flow to your property. As the lease expiration draws near, your property manager reviews market rents and tenant's care of the property prior to securing a new lease.
To offer your home the highest exposure, we utilize two industry standard procedures:
- A manual key check-out system
- An automated lockbox system called Rently
For owners who allow pets, we use a service called PetScreening.com. Tenants must register their pets with the service and provide information about the pet. View our Pet Policy.
We serve as the primary contact for your tenant. We will handle all questions and issues regarding rent, leases, maintenance, and everything in-between.
At TMG, we have a Customer Service Pledge: to return all phone calls and emails within one business day. We know how important communication is, and we strive to do our best to keep you up-to-date on everything happening with your property.
Our property managers are the best in the business. They are seasoned professionals who have their pulse on the local rental market, and are experts in all aspects of property and tenant care.
Regular training programs on landlord-tenant law, communication, diversity, and government regulations promote a well-educated, positive, team culture.
Full-service, in-house accounting team handles all financial transactions.
Automated systems enable us to make all payments relevant to your property (homeowner association fees, etc.)
The collection and management of rental proceeds is one of our strong points, and is primary in managing your property. Prompt rental collections ensure you have access to your rental proceeds as quickly as possible.
We hold your tenant's deposit in a bank account, and take care of holdbacks and refunds when the tenant moves out.
Tenants are able to sign up for access to our online portal, which allows them to:
- Pay rent or other payments
- Set up auto payments
- Request maintenance
- View their documents and payment history
The investor portal gives you online access to:
- Make owner contributions
- Download owner packet with all financials
- And more!
At the end of the year, we will provide you with a 1099 for total income received over $600.
Competent and timely maintenance is critical when it comes to protecting your investment. Our goal is to deliver reliable, cost-effective services. TMG Maintenance Services NW is our in-house maintenance and repair team. We also have a long list of vetted vendors that we utilize. We do business with our vendors in bulk, and we pass on those savings to you.
- We receive maintenance requests from tenants, and process them based on the terms of your contract.
- When maintenance is required, we schedule the work and coordinate with the tenants.
Emergency after-hours service is available to your tenants 24/7 by calling a toll-free number.
When a tenant moves out, we will perform an Electrical, Plumbing, Systems & Appliance (EPSA) Check (see infographic below). The EPSA Check is ordered to ensure minimum requirements are met for tenant occupancy. This may be partnered with additional turnover repairs. Taking care of these repairs increases your chances of having long-term, happy tenants.
We conduct annual maintenance surveys and make recommendations for improvements to increase property value and rental income.
Our capital projects manager is available to identify and quantify deferred maintenance items, and for the coordination of capital improvement projects.
Occasionally, we may have to issue notices to tenants - if rent is late, if we need to enter the property, or the tenants needs to correct an issue.
We coordinate evictions with our vetted attorneys and make the process as painless as possible.
We stay up to date on landlord/tenant laws. This protects you, us, and your tenants. We adhere to the laws and guidelines of federal, state, and local legislation, including:
- Fair Housing (HUD)
- Equal Opportunity Employer
- Serviceman's Civil Relief Act (SCRA)
- Uniform Residential Landlord Tenant Act (URLTA)
- Fair Credit Reporting Act (FCRA)
- Environmental Protection Agency (EPA) laws
- Local regulations
An EPSA Check is a TMG-exclusive feature. EPSA stands for:
The EPSA Check is performed at the move-out inspection. It's our comprehensive system for determining the amount of turnover repairs needed at your property. View the infographic for more details.
Our services pay
We strive for customer service that goes above and beyond the norm. We appreciate the feedback we receive from owners of properties we manage. Here's what a few of our clients have to say about their experience with TMG.
Text (360) 869-2995